Privacy policy

Who we are

Preend is published by [legal name of the person or company that publishes Preend], [for example: a sole trader, or a company registered in England and Wales, number 01234567], of [postal address] (“we” or “us”). We are the controller of the small amount of personal data described in this policy. You can reach us about privacy at privacy@preend.co.uk.

Your documents

Everything you paste, open, edit or create in Preend stays in the app on your device: the text, the pictures, your custom styles, your brand kit and your settings. All the work happens on the device, including clean-up, Un-AI the wording, spelling and grammar checks, and reading PDF, Word and Pages files. We have no server that receives your documents and no way to see them.

Spelling suggestions come from the dictionary built into your device.

Your documents are kept in the app’s own storage. If you use iCloud Backup, a backup on your computer or another backup service, the app’s data is included in those backups under that service’s terms. Deleting a document in Preend removes it from the app, and deleting the app removes all of its data from the device.

When the app goes online

Preend connects to the internet in two situations, and only to download things.

Typefaces from Google Fonts

Each style uses typefaces from Google Fonts. The first time a style needs one, the app downloads it from Google’s servers (fonts.googleapis.com and fonts.gstatic.com). Like any download, the request includes your device’s IP address and basic details of the app’s web view. It doesn’t include any of your document. Google’s Fonts privacy FAQ explains how Google handles these requests.

Pictures on the web

If a document you paste or open includes a picture that is stored on a website, Preend downloads that picture so it is kept inside your document. The website that holds the picture receives your device’s IP address and the address of the picture, as it would for any download.

Nothing else

Preend contains no analytics, advertising or crash-reporting code, and it never contacts a server of ours. If you choose to open a link in a document, it opens in your browser.

If you have turned on Share with App Developers in your device’s analytics settings, Apple may send us crash reports and usage statistics that don’t identify you. You can turn this off at any time in Settings, under Privacy & Security, then Analytics & Improvements.

Sharing, exporting and printing

When you export, share, copy or print a document, it goes where you send it, such as the Files app, Mail, another app or a printer. From then on, that app or service handles it under its own terms.

Text you send to Preend with its Shortcuts actions is processed on your device. If you ask Siri to run one, Apple handles your voice request under Apple’s privacy policy.

Permissions the app asks for

Preend doesn’t use your location, contacts, microphone or advertising identifier.

Purchases

Preend is free to download. Preend Pro is an optional in-app purchase handled by Apple. Apple processes the payment, so we never receive your card details, your name or your Apple Account. The app checks with Apple on your device whether Pro is unlocked, and Apple sends us sales reports that don’t identify you.

This website

preend.co.uk doesn’t use cookies, analytics, adverts or tracking pixels, and it doesn’t ask for any information.

The site is hosted by [web host, for example Cloudflare Pages]. Like every web host, it keeps basic request logs (IP address, date and time, page requested and browser type) so it can deliver the site and keep it secure. These logs are kept for [how long the host keeps logs, for example 30 days]. Our lawful basis is legitimate interests: running a secure website.

The site’s typefaces come from Google Fonts. When your browser downloads them, Google receives your IP address and browser details, as with any web request.

When you contact us

If you email us, we receive your email address, your message and anything you attach. We use them only to reply to you and to keep a record of the conversation. We keep support emails for up to two years after our last reply, then delete them. Our email is hosted by [email provider, for example Fastmail]. Our lawful basis is legitimate interests: answering the questions you send us.

Please don’t send us confidential documents. If you need to show us a problem, a screenshot of the page is usually enough.

Children

Preend is suitable for all ages and collects no personal data from anyone who uses the app. If a child emails us, we use the message only to reply, and a parent or guardian can ask us to delete it.

Where data is stored

Your documents stay on your device. Our web host and email provider may store the data described above outside the UK. Where they do, we rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum to protect it.

Your rights

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) you can ask us for a copy of the personal data we hold about you, and ask us to correct it, delete it, restrict or stop using it, or give it to you in a portable form. We hold very little, usually only emails you have sent us, so these requests are quick. Email privacy@preend.co.uk and we will reply within one month.

Complaints

If you are unhappy with how we have handled your personal data, please tell us first at privacy@preend.co.uk. We will acknowledge your complaint within 30 days, look into it and tell you the outcome.

You can also complain to the UK’s data protection regulator, the Information Commission (ICO), at ico.org.uk or on 0303 123 1113.

Changes to this policy

If we change this policy, we will update the date at the top of this page. If a change affects how the app handles your data, we will also mention it in the app’s release notes.

Contact

Privacy questions and requests: privacy@preend.co.uk
Everything else: support@preend.co.uk
Post: [legal name of the person or company that publishes Preend], [postal address]