Help
Support
Email us
Tell us which device you’re using, the Preend version (shown in Settings) and what you expected to happen. A screenshot helps. Please don’t send confidential documents.
support@preend.co.ukBefore you write
- Update to the latest version of Preend from the App Store.
- If a style shows the wrong font, connect to the internet once so its typefaces can download.
- To get Pro back on a new device, open Preend Pro in the app and choose Restore purchase.
- For refunds, go to reportaproblem.apple.com. Apple handles all payments.
Getting text in
How do I bring in an answer from an AI chat?
Copy the answer and paste it into Preend. On the Mac you can also select text in any app and choose New Preend Document from Selection in the Services menu. On iPhone and iPad, the Preend Text and Preend Clipboard actions in the Shortcuts app send text straight to a new document.
Which files can Preend open?
PDF, Word (.docx and .dotx), Pages, RTF, Markdown, plain text and web pages (.html), plus pictures. Use Open in the app, or drag a file onto the window on the Mac.
My PDF came in as pictures of the pages.
That happens with scanned PDFs, which contain images rather than text. PDFs made from a word processor or an AI tool come in as editable text, with their pictures in place.
Styles and editing
A style is showing the wrong font.
Each style’s typefaces download the first time you use it. Connect to the internet and reopen the document. Until the download finishes, Preend uses a similar font.
Can I undo the clean-up?
Yes. Choose Original to see the text exactly as it arrived, or switch off individual clean-up steps in the Clean up panel. Undo also works as you’d expect.
How do I make a style of my own?
Choose New style in the Styles panel to build one from scratch, or tune any style in Adjust and choose Save this look. Saving styles of your own is part of Preend Pro.
Purchases
How do I restore Preend Pro on a new device?
Sign in with the same Apple Account you bought Pro with, open Preend Pro in the app and choose Restore purchase.
How do I ask for a refund?
Apple handles refunds for all App Store purchases. Go to reportaproblem.apple.com, sign in and choose the purchase.
Privacy
Where are my documents stored?
In the app, on your device. They are included in your device backups, such as iCloud Backup, if you use them. We never receive them. The privacy policy explains everything the app does online.
How do I delete my data?
Delete documents from the library in the app, or delete the app to remove all of its data from that device. We hold no data about you apart from any emails you have sent us, which we delete on request.